Contact Us To Schedule An Appointment

Carolina Air Experts LLC

Privacy Policy & SMS Terms

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Carolina Air Experts LLC (“we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information:

• Name, email address, phone number, and physical address
• Payment information when services are requested
• Opt-in records and timestamps for SMS and email communications

Non-Personal Information:

• IP address, browser type, and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

Customer Communication:

• Service inquiries and requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected information to:

• Provide and improve HVAC services
• Process payments and transactions
• Communicate regarding appointments, service updates, and support
• Improve website performance and customer experience
• Maintain records of communication preferences and consent
• Ensure security and prevent fraud

3. SMS Messaging & Compliance

Text Message Program Terms

By opting into our SMS program, you agree to receive messages related to:

• Appointment confirmations and reminders
• Service updates and notifications
• Customer support communications

Opt-In & Consent:

• Messages are only sent with your explicit consent
• We maintain records of all opt-in activity
• We comply with TCPA and all applicable laws

Opt-Out:

• Reply “STOP” at any time to unsubscribe
• You will receive a confirmation message
• No further messages will be sent unless you opt in again

Message Frequency:

• Varies based on your interaction with our services
• Messages are directly related to services requested
• No promotional messaging without explicit consent

Help & Support:

• Reply “HELP” for assistance
• Or contact us directly using the information below

Carrier Disclaimer:

• Standard message and data rates may apply
• Carriers are not responsible for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties for marketing purposes.

Information may be shared with service providers solely for delivering requested services (e.g., scheduling or messaging platforms).

All other use excludes text messaging opt-in data and consent.

4. Information Sharing & Disclosure

We do not sell or rent personal information.

We may share information with:

Service Providers:

• Payment processors
• Scheduling and CRM platforms
• SMS service providers

(All providers are required to maintain confidentiality)

Legal Requirements:

• When required by law or legal process

Business Transfers:

• In case of merger or acquisition

5. Data Security

We implement reasonable safeguards, including:

• Encryption of sensitive data
• Secure system access controls
• Routine system monitoring and updates
• Employee data protection training

While we take security seriously, no system is completely secure.

6. Cookies & Tracking

We use cookies to:

• Improve website performance
• Analyze usage trends
• Remember user preferences

You can manage cookies through your browser settings.

7. Your Rights

You have the right to:

• Access or update your personal information
• Opt out of email communications
• Opt out of SMS messages by replying STOP
• Request deletion of your data
• Withdraw consent at any time

8. Third-Party Links

Our website may link to external websites. We are not responsible for their privacy practices.

9. Policy Updates

We may update this policy periodically. The latest version will always be available online.

10. Contact Information

Carolina Air Experts LLC

Hickory, North Carolina

Phone: 8284139579

Email: victor@carolinaairexpert.com

Website: www.carolinaairexpert.com

Consent

By using our services or website, you agree to this Privacy Policy.